Support Plan Advanced

The Support Plan Advanced includes the following:

· Offsite Tape storage
Your local technician will retrieve your Friday tape, each Monday to place offsite in a media fire-proof safe, the technician will also check to see if the backup job has run and if there are any skipped files that should be addressed.

· Server Check
Your local technician will check the event log, drive space, and drive integrity (Disk Check/Defragmenter) of the server once a month. (Some offices have scheduled drive checks and defrags of their server. In this case, the technician will make sure that everything is running properly and the server is not generating any warning signs or producing any errors.

· Battery Backup Check Your local technician will run a test of your battery backup units each month to determine if any unit is in need of a replacement battery.

· Workstation Check
Your local technician will check the workstations for available free space left on the drive and report low numbers to the contact person. Check Event viewer for any errors that have happened and verify disks are working optimally such as checking drive for errors and making sure the defragmenter process takes place.

· Monitoring of Internet Router Connection
M.I.S. Support, Inc. will monitor the DSL router and connection if the router has a static IP address. We can provide reports of up-time vs downtime of the connection to help in determining the reliability of the line for future applications. Monitoring of in-house equipment besides the DSL router on a real-time basis is an extra charge due to the equipment needed to be installed. This however can be provided.

Any maintenance such as failed hard drive or a failed part that is in an authorized workstation owned by the client is covered by the support plan.

Any Network device that has been authorized by M.I.S. Support, Inc. such as Network Cable, Switch, and or Hub is covered by the support plan.

Any Printing device that has been authorized by M.I.S. Support, Inc. is covered by the support plan.

All costs incurred for replacement parts and other costs outlined in the Master Services Agreement are the responsibility of the client.

Items Covered by Support Plan Advanced

The Support Plus Advanced includes all of what is covered in the Standard Support Plan and also includes the following:  · New Installations of Workstations
· New Installations of Software
· New installations of Hardware
· New Installations of Network Cables or Devices
· New Installations of Printers
· Real-Time Monitoring of Servers and Networking Devices

All costs incurred for replacement parts are the responsibility of the client.

· Support Plan Advanced.............................$878.00 Per Month
· Special 12 hours of service included for the price of 9 hours of service.
· Geared towards businesses that are expecting to expand their technology a great deal within the year.
· To be adjusted on a yearly basis based on equipment, locations, etc...
· Additional hours of service are billed at a 20% discount

Commercial Individual Services

· Offsite Tape Storage.........................................$ 45.00 Per Month *
· Network Cabling Voice/Data................................$ 95.00 Per Hour **
· General Network Maintenance / PC Support............$ 95.00 Per Hour
· Server & Network Design ...................................$ 115.00 Per Hour
· Technology Consulting.......................................$ 95.00 Per Hour
· Training................................................Click HERE for more Info.

Weekend and After Hours Support Available. - at a 50% Premium

* Client must drop off approved Media Storage to M.I.S. Support, Inc.'s office. Data will be stored in our Data Proof Fire Safe.
** Minimum charge for Network Cabling is $125.00 Per Cable

For more information on how we can help you, please contact us.